By using and purchasing items from NirvannaDesigns.com and ShopNirvanna.com you agree and understand the terms and conditions stated on this page.
Shipping + Delivery
Delivery of your items can take anywhere from from three to eight full business days, depending on your location. We currently only have ground shipping as an option, if you wish to have items shipped sooner please email or call Customer Service. Most orders begin the order process as soon as your online purchase is completed. Your item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping costs are free if you are shipping within the United States.
If you are shipping Internationally, shipping fees are $40 per order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. You will be provided with the total shipping cost for your order during Checkout.
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. if your order was placed on Friday prior to 3:00pm EST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatyl appreciated.
Returns + Replacements
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund.
We will only refund shipping charges if we sent the wrong item or the item sent was defective.
If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note that shipping charges are non refundable. All returns or exchanges must be pre-arranged with an RA# provided, please call email us your order invoice and your request to return or exchange to email@example.com. After reviewing your request and verifying that the items are new and still with tags and within the two week grace period we will reply with a return authorization number and address to ship item/s back.
Credit card refund please note: Once your package has been received, your refund or exchange will be processed within 3-5 business days. The credit may not show up until your credit card’s next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
All sales of items marked as SALE are final. FINAL SALE items cannot be returned for exchange, credit or refunds. All returns and exchanges must be presented with the original receipt and within 14 days from the date of purchase.
All our styles are knits and adult sizing is 'One Size Fits Most'
Sizing goes as follows:
Hats in ADULT size will fit 5 years old and up
HATS in BABY size will fit 1.5 to 4 years old
MITTENS in ADULT size will fit approx 13 years old and up
MITTENS in KIDS size will fit approx 5 to 12 years old
MITTENS in BABY size will fit approx 1.5 to 4 years old